Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the Doorlyst platform, including our website, mobile applications, and related services operated by ACREMENTS VENTURES PVT. LTD. This policy describes how we collect, use, store, and protect your personal information when you use our real estate services.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

3. How We Collect Information

3.1 Information You Provide

• Account Registration: When you create an account or sign up for our services
• Consultation Forms: During property consultation and requirement gathering
• Communication: Through emails, phone calls, or chat interactions
• Surveys and Feedback: When you participate in our research or feedback programs
• Document Uploads: When you provide identity or financial documents

3.2 Information We Collect Automatically

• Website Analytics: Using tools like Google Analytics to understand user behavior
• Cookies: To enhance user experience and remember preferences
• Log Data: Server logs that record your interactions with our platform
• Device Information: Technical specifications of devices used to access our services

3.3 Information from Third Parties

• Credit Bureaus: Credit scores and financial history (with your consent)
• Property Developers: Property details and availability information
• Legal Databases: Property verification and title information
• Social Media: If you connect your social media accounts

4. How We Use Your Information

4.1 Primary Service Purposes

• Property Matching: To curate and recommend properties that match your preferences
• AI Analysis: To provide personalized property analysis and market insights
• Consultation Services: To provide expert guidance and advice
• Transaction Support: To facilitate property viewings, negotiations, and purchases
• Legal Assistance: To conduct due diligence and legal verification

4.2 Communication and Support

• Responding to your inquiries and providing customer support
• Sending service updates, property alerts, and market reports
• Scheduling appointments and coordinating property viewings
• Providing transaction updates and status notifications

4.3 Service Improvement

• Analyzing user behavior to enhance our platform and services
• Developing new features and improving existing functionality
• Conducting market research and gathering user feedback
• Training our AI systems for better recommendations

4.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring platform security
• Enforcing our Terms and Conditions
• Protecting our rights and the rights of our users

5. Information Sharing and Disclosure

5.1 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services (banks, legal firms, property developers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Partners: With verified partners such as home loan providers, insurance companies, and interior designers (with your consent)
• Property Transactions: With relevant parties in property transactions (sellers, developers, legal representatives)
• Safety and Security: To protect the safety of our users or investigate potential fraud

5.2 What We Don't Share

We do not:

• Sell your personal information to advertisers or marketers
• Share your information with unverified third parties
• Use your information for purposes other than those disclosed
• Share sensitive financial information without explicit consent

6. Data Security and Protection

6.1 Security Measures

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Data is stored on secure servers with access controls and monitoring
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Employee Training: Our team is trained on data protection and privacy best practices
• Access Controls: Strict access controls ensure only authorized personnel can access your data

6.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods include:

• Active Accounts: Data retained for the duration of account activity
• Transaction Records: Retained for 7 years as per Indian legal requirements
• Communication Logs: Retained for 3 years for quality and dispute resolution
• Marketing Data: Retained until you opt out or request deletion

7. Your Privacy Rights

You have several rights regarding your personal information:

7.1 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require identity verification for security purposes.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may impact your experience on our platform. We provide cookie consent options where required by law.

9. International Data Transfers

While we primarily operate in India, we may transfer your data to trusted service providers in other countries. When we do so, we ensure adequate protection through:

• Contractual data protection clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Other appropriate safeguards

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications
• Updates to the "Last Modified" date

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Compliance with Indian Laws

We comply with all applicable Indian privacy and data protection laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Personal Data Protection Bill (when enacted)
• Other relevant sectoral regulations

13. Grievance Redressal

If you have any concerns about our privacy practices or wish to file a complaint, you can:

1. Contact our Privacy Officer using the details below
2. File a complaint with the relevant data protection authority
3. Seek resolution through our internal grievance mechanism

14. Additional Information for Specific Services

14.1 AI and Machine Learning

Our AI systems use your data to provide personalized property recommendations. This processing is based on legitimate interests and your consent, where required. You can opt out of AI-based recommendations while still using our basic services.

14.2 Location Services

We may collect location data to provide location-based property recommendations. Location sharing is always optional and can be disabled through your device settings or account preferences.

14.3 Communication Recording

We may record phone calls and video consultations for quality assurance and training purposes. You will be informed before any recording begins, and you can opt out of recorded sessions.

This Privacy Policy is effective as of the date stated above and governs our collection, use, and disclosure of your personal information. By using our services, you acknowledge that you have read and understood this policy.